- Company-wide communications audit
- Tone of voice development and guidelines
- Copywriting support
- Tone of voice training across the business
Our work won a 2011 Transform award for best use of tone of voice.
Heather worked with LV= on bringing our verbal identity to life. Her knowledge of ‘how to use language’ in a business context had an immediate impact; being progressive but also challenging for our brand. Being able to ‘implement’ language changes is one aspect, but challenging ‘how and why’ in a staid industry is simply refreshing. Thanks Heather!Suzie Walker