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  • Company-wide communications audit
  • Tone of voice development and guidelines
  • Copywriting support
  • Tone of voice training across the business

Our work won a 2011 Transform award for best use of tone of voice.

Heather worked with LV= on bringing our verbal identity to life. Her knowledge of ‘how to use language’ in a business context had an immediate impact; being progressive but also challenging for our brand. Being able to ‘implement’ language changes is one aspect, but challenging ‘how and why’ in a staid industry is simply refreshing. Thanks Heather!

Suzie Walker

Brand manager, LV=